Refund policy

30-day money-back guarantee

Our orders are backed by a 30-day money-back guarantee. For help with a return or refund, email info@ballerinafarms.net with your order number and the details of your request.

How to request a return

Please contact us before sending a product back so we can provide the return instructions and correct return address for your order. Do not send returns to an address printed on the parcel without checking with us first.

Return shipping

Customers are responsible for return shipping costs, except where applicable law requires otherwise. Keep your proof of postage and tracking information.

Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us with your order number and details so we can help resolve the issue.

Refunds

We will confirm the outcome of your refund request by email. Approved refunds are returned to the original payment method. The time for a refund to appear depends on your bank or payment provider.

This policy does not limit your statutory consumer rights.