FAQ

When will my order arrive?

Estimated delivery is 6–10 business days. Weekends and public holidays are excluded. See our Shipping policy for details.

How much is shipping?

Available shipping options and charges are displayed at checkout after you enter your delivery address, before you submit payment.

How do I request a return or refund?

Orders are backed by our 30-day money-back guarantee. Email info@ballerinafarms.net with your order number before sending anything back. Our team will provide return instructions. See our Returns & Refunds policy.

Who pays return shipping?

Customers pay return shipping, except where applicable law requires otherwise.

What if my order is damaged, incorrect or late?

Email info@ballerinafarms.net with your order number and details of the issue so we can help.

Can I change or cancel an order?

Contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched. A refund request is handled under our Returns & Refunds policy.

How do I cancel a subscription?

If you selected a subscription, contact info@ballerinafarms.net before your next scheduled renewal. Cancelling future renewals does not automatically refund an order already charged. See our Cancellation policy.

Where can I find ingredients and allergen information?

Review the product description and product label before ordering or using a product. If you have an allergy or a question about suitability, contact us and seek advice from a qualified healthcare professional.